Terms and Conditions
Terms and conditions of your stay at Hihi Beach Holiday Park.Please read carefully before your stay to maximize the enjoyment of your holiday.
Reception hours
9:00 am - 5:00pm Daily 8:00am - 7:00pm Daily in High Season Peak Season 2025/2026 16th April - 21st April 2025 (Easter) 26th December 2025 - 10th January 2026 2nd April - 6th April 2026 (Easter) High Season 2025/2026 20th December 2025 - 25th December 2025 10th January 2026 - 10th February 2026 Check in and Check out times
Check-In Time: from 2:00 pm for roofed accommodation and 12:00 pm for camping sites. Please advise if arriving later than 5:00 pm so arrangements can be made for a late check-in. You may call on 09 406 0307.Check-Out Time: no later than 10:00 am for both sites and roofed accommodation on the day of departure unless by prior arrangement. Pets Hihi Beach Holiday Park accepts Pets/Animals on designated sites all year round. Animals/Pets are NOT permitted in roofed accommodation – no exceptions.Service dogs are welcome in our park, please talk to Reception for more information. Caravans/Campervans Require a current Electrical Warrant of Fitness displayed and comply with LPG Standard (As/NZS3100). Management reserve the right to disconnect any caravan/campervan that does not have a current electrical warrant of fitness. Deposits A deposit is required to secure each reservation. Reservations are not guaranteed without a deposit. Shoulder & Low Season A deposit of the first night's stay is required at the time of booking. Full payment must be made on or before arrival. High Season A deposit of the first night's stay or a $100.00 deposit (whichever is greater) is required at the time of booking.Full payment is required 20 days prior to your check-in date Peak Season A deposit of the first night's stay or a $100.00 deposit (whichever is greater) is required at the time of booking.Full payment is required on the 1st of December 2025 Tariff/Prices Our tariffs are reviewed annually for the new season. Please be aware prices may change when booking in advance from one season to the next. Prices are subject to change without prior notification.
Cancellations All cancellations must be made via email to info@hihibeach.co.nz Shoulder & Low Season Cancellations outside of 7 days of arrival are refunded the deposit requested minus a 50% cancellation fee. Cancellations within the 7 days of arrival will forfeit the requested deposit. High Season Cancellations outside of 20 days of arrival are refunded the deposit requested minus a $100.00 cancellation fee.Cancellations within the 20 days of arrival will forfeit the full booking amount. There will be no refund for early departure or late arrival. This includes conditions due to natural causes i.e. weather. This also applies to guests who are asked to leave the park because of their behaviour. Guests are liable for the full amount of stay as booked. Management reserves the right to cancel a reservation if the alteration reduces the reservation to below minimum stay requirements and cancellation penalties will apply. Peak Season & Easter Cancellations outside of 30 days of arrival are refunded the deposit requested minus a $100.00 cancellation fee.Cancellations within the 30 days of arrival will forfeit the full booking amount. There will be no refund for early departure or late arrival. This includes conditions due to natural causes i.e. weather. This also applies to guests who are asked to leave the park because of their behaviour. Guests are liable for the full amount of stay as booked. Management reserves the right to cancel a reservation if the alteration reduces the reservation to below minimum stay requirements and cancellation penalties will apply. Minimum Stay Minimum stay periods apply to weekends, public holidays and high season.A minimum 2 night’s stay for roofed accommodation required for all weekends during Shoulder/low season. Peak Season All bookings for peak season require a minimum of 5 nights in all accommodation.Long weekendsAll bookings for long weekends require a minimum of 3 nights in all accommodation.
Child Ages Children must be supervised by a parent. Child ages are 2 - 14 years inclusive – where child rates are offered. On all accommodation infants under 2 years are free. Bike/Scooter/Skateboards Parents are responsible for children's safety and well-being. Safety and consideration to other guests is critical when riding bikes, skateboards, or scooters. Helmets must be worn when riding bikes. As a safety measure, Bikes, skateboards, and scooters are not to be ridden in the park grounds once the park lights come on and must be away at nightfall (as soon as the security lights come on). They are not allowed around the communal blocks or on decks. Any found in these areas will be removed.As a safety measure Children are not permitted to ride their bikes or scooters around the main entrance of the park. Gang Insignia Gang insignia including patches must not be worn or displayed in the park. Conduct We reserve the right to charge a bond to all bookings, refundable after departure if all rules are adhered to.Hihi Beach TOP 10 Holiday Park does not accept abuse in any form aimed at our staff members and/or patrons. If you are found to be abusing our staff members or patrons, we reserve the right to have you immediately removed from the premises without any reimbursement or accommodation costs. Hihi Beach Holiday Park accepts no responsibility for any additional accommodation charges incurred due to an eviction from our premises.We are a family-based park and ask that you are thoughtful, to your fellow guests at all times. Complete quietness between the hours of 10:00 pm and before 7:00 am. The only exception is New Year's Eve, which is 12:30 am.As a guide if you can be heard more than a site away you are too noisy. No music or radios after 10:00 pm. Management reserves the right to cancel tenancy at any time of any person or group, who in the opinion of the management, behave in an objectionable manner or contravene the Holiday Park rules. There will be no refund of fees paid. Loud swearing or bad language will not be tolerated.Hihi Beach Holiday Park reserves the right to refuse entry and/or request termination of booking without refund regarding disorderly conduct.Antisocial Behaviour will not be tolerated at any time, day or night. Please be respectful to other guests around you.
9:00 am - 5:00pm Daily 8:00am - 7:00pm Daily in High Season Peak Season 2025/2026 16th April - 21st April 2025 (Easter) 26th December 2025 - 10th January 2026 2nd April - 6th April 2026 (Easter) High Season 2025/2026 20th December 2025 - 25th December 2025 10th January 2026 - 10th February 2026 Check in and Check out times
Check-In Time: from 2:00 pm for roofed accommodation and 12:00 pm for camping sites. Please advise if arriving later than 5:00 pm so arrangements can be made for a late check-in. You may call on 09 406 0307.Check-Out Time: no later than 10:00 am for both sites and roofed accommodation on the day of departure unless by prior arrangement. Pets Hihi Beach Holiday Park accepts Pets/Animals on designated sites all year round. Animals/Pets are NOT permitted in roofed accommodation – no exceptions.Service dogs are welcome in our park, please talk to Reception for more information. Caravans/Campervans Require a current Electrical Warrant of Fitness displayed and comply with LPG Standard (As/NZS3100). Management reserve the right to disconnect any caravan/campervan that does not have a current electrical warrant of fitness. Deposits A deposit is required to secure each reservation. Reservations are not guaranteed without a deposit. Shoulder & Low Season A deposit of the first night's stay is required at the time of booking. Full payment must be made on or before arrival. High Season A deposit of the first night's stay or a $100.00 deposit (whichever is greater) is required at the time of booking.Full payment is required 20 days prior to your check-in date Peak Season A deposit of the first night's stay or a $100.00 deposit (whichever is greater) is required at the time of booking.Full payment is required on the 1st of December 2025 Tariff/Prices Our tariffs are reviewed annually for the new season. Please be aware prices may change when booking in advance from one season to the next. Prices are subject to change without prior notification.
Cancellations All cancellations must be made via email to info@hihibeach.co.nz Shoulder & Low Season Cancellations outside of 7 days of arrival are refunded the deposit requested minus a 50% cancellation fee. Cancellations within the 7 days of arrival will forfeit the requested deposit. High Season Cancellations outside of 20 days of arrival are refunded the deposit requested minus a $100.00 cancellation fee.Cancellations within the 20 days of arrival will forfeit the full booking amount. There will be no refund for early departure or late arrival. This includes conditions due to natural causes i.e. weather. This also applies to guests who are asked to leave the park because of their behaviour. Guests are liable for the full amount of stay as booked. Management reserves the right to cancel a reservation if the alteration reduces the reservation to below minimum stay requirements and cancellation penalties will apply. Peak Season & Easter Cancellations outside of 30 days of arrival are refunded the deposit requested minus a $100.00 cancellation fee.Cancellations within the 30 days of arrival will forfeit the full booking amount. There will be no refund for early departure or late arrival. This includes conditions due to natural causes i.e. weather. This also applies to guests who are asked to leave the park because of their behaviour. Guests are liable for the full amount of stay as booked. Management reserves the right to cancel a reservation if the alteration reduces the reservation to below minimum stay requirements and cancellation penalties will apply. Minimum Stay Minimum stay periods apply to weekends, public holidays and high season.A minimum 2 night’s stay for roofed accommodation required for all weekends during Shoulder/low season. Peak Season All bookings for peak season require a minimum of 5 nights in all accommodation.Long weekendsAll bookings for long weekends require a minimum of 3 nights in all accommodation.
Child Ages Children must be supervised by a parent. Child ages are 2 - 14 years inclusive – where child rates are offered. On all accommodation infants under 2 years are free. Bike/Scooter/Skateboards Parents are responsible for children's safety and well-being. Safety and consideration to other guests is critical when riding bikes, skateboards, or scooters. Helmets must be worn when riding bikes. As a safety measure, Bikes, skateboards, and scooters are not to be ridden in the park grounds once the park lights come on and must be away at nightfall (as soon as the security lights come on). They are not allowed around the communal blocks or on decks. Any found in these areas will be removed.As a safety measure Children are not permitted to ride their bikes or scooters around the main entrance of the park. Gang Insignia Gang insignia including patches must not be worn or displayed in the park. Conduct We reserve the right to charge a bond to all bookings, refundable after departure if all rules are adhered to.Hihi Beach TOP 10 Holiday Park does not accept abuse in any form aimed at our staff members and/or patrons. If you are found to be abusing our staff members or patrons, we reserve the right to have you immediately removed from the premises without any reimbursement or accommodation costs. Hihi Beach Holiday Park accepts no responsibility for any additional accommodation charges incurred due to an eviction from our premises.We are a family-based park and ask that you are thoughtful, to your fellow guests at all times. Complete quietness between the hours of 10:00 pm and before 7:00 am. The only exception is New Year's Eve, which is 12:30 am.As a guide if you can be heard more than a site away you are too noisy. No music or radios after 10:00 pm. Management reserves the right to cancel tenancy at any time of any person or group, who in the opinion of the management, behave in an objectionable manner or contravene the Holiday Park rules. There will be no refund of fees paid. Loud swearing or bad language will not be tolerated.Hihi Beach Holiday Park reserves the right to refuse entry and/or request termination of booking without refund regarding disorderly conduct.Antisocial Behaviour will not be tolerated at any time, day or night. Please be respectful to other guests around you.